Frequently Asked Questions

Everything you need to know about your Matta experience.

What is the standard shipping timeframe?

We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international deliveries can take between 7-14 business days depending on the destination.

How do I process a return or exchange?

If you are not perfectly satisfied, you may return your items within 30 days of receipt. Products must be unworn, with all tags attached, and in their original packaging.

What payment methods do you accept?

Matta accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.

How can I find the right size?

Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your materials sustainably sourced?

Quality and ethics are at our core. We use organic cotton, recycled polyester, and work exclusively with certified factories to ensure fair labor practices and reduced environmental impact.

Can I track my order in real-time?

Yes. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your shipment's progress.